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FAQ - Most frequently asked questions |
FAQs: ADSL
- I am interested in ADSL. What
should I do now?
- You did a check for me, but
it said "Not available now" what does it mean? how long do I have to wait?
- My areas is ADSL available, but
why I still have to wait for ADSL?
- My Neighbours can get ADSL, how
come my house address is shown as Not Availalbe?
- If I apply ADSL line right now,
how long do I have to wait?
- What is the minimum PC
requirement for ADSL?
- Can I switch plans afterward?
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1. I am interested in ADSL. What should I do
now?
The procedure will be as follows:
a. Show your insterest - by signing up on line Here
or call us at 279-8867 with your complete address and contact info.
b. We will do an address check, and make a reply on your request.
c. You will be on our contact database.
d. If ADSL is available in your area, we will send you over a sign up form. After
receiving the sign up form back from you, we will apply the line for you immediately.
e. We will contact you for the scheduled installation date.
2. You did a check for me, but it said
"Not available now" what does it mean? how long do I have to wait?
There are four kinds of response when doing an address check:
a. Available Now: ADSL Technology is available in the location search.
b. Not Available Now. Will be available in the near future: Expected waiting time will be
1/2 year to a year.
c. Not Available Now. ADSL is not available in your area.
d. Not defined: currently not avaible, still have to be categlorized.
3. My area is ADSL available, but why I still have to wait for ADSL?
Even though the ADSL technology is available in your area, there might not be enough
lines due to high demand in your area. Telus is continuously adding more lines in each
area, so it always best to be on the waiting list.
4. My Neighbours can get ADSL, how come my house address is shown as Not
Available?
ADSL is limited by its geographic location. It must be within 4 km from the central
office. If your location is at the boundary or outside the 4km areas, then ADSL will not
be available.
5. If I apply ADSL line right now, how long do I have to wait?
If ADSL technology is available in your area, there are lines available in your area,
then the installation date will be 2 business weeks from the date of application. Exact
date might be changed if there is any delay from Telus.
6. What is the requirement for ADSL?
You must have a direct Telus phone line (no switchboard or ISDN line) and a network
card.
7. Can I switch plans afterward?
Yes, you may. But you have to pay for the installation charge again.
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